retentionflow
If Your Retention Is Poor, Nothing Else Matters
Brian Balfour (former VP Growth at HubSpot) said it right that if you have failed to retain customers, then anything else does not matter at all. To understand it, consider the SaaS business various […]
What Is The Relationship Between Customer Retention And CLV: A North Star Metric For Your Business
Certain metrics determine the foundation of the business whether these are SaaS or B2B businesses from some other verticals. Notwithstanding, the goal of the businesses is to generate revenue and […]