What is Customer Onboarding?

What is Customer Onboarding?

Customer onboarding is the nurturing post-purchase process that gets new users and customers acquainted and comfortable with your company and product. An exceptional customer onboarding program involves step-by-step product adoption tutorials, helpful guidance and support, and celebrations when a customer achieves success milestones using your product or service. It entails leading a new user through a product or service, teaching how to use it, making a client feel comfortable with it, and showing how to obtain its value. It helps companies build strong relationships with clients, retain customers, and receive more loyal consumers.