What is Customer Health?
What is Customer Health?
A customer health score is a metric used largely by customer success teams to determine whether customers are healthy or at risk to churn. Deciding on a scoring system is a subjective process, and will vary from company to company. Regardless, it should help product and customer success teams reliably assess the likelihood that a customer will grow, renew flat, or churn. It’s typically presented as a score i.e., customer health score (CHS), and when done effectively, it can be used to predict a customer’s likelihood to renew and upgrade.
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SubscriptionFlow has saved us time and money. SubscriptionFlow has solved all of our billing and invoicing woes. With its extensive CRM tools and centralized system for unifying customer information, it…
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It’s been more than 2 years since I started using SubscriptionFlow and I am comfortable in saying that this software has got everything you require to manage your subscribers.
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SubscriptionFlow is a huge improvement over our previous program. Prior to using SubscriptionFlow, our accounting processes lacked efficiency and we struggled to keep up with our customers’ invoice and somehow…
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A complete solution to all your subscription model needs… SubscriptionFlow takes care of all our troubles and provides great convenience for us and our subscribers.
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Probably the most versatile solution on the market… Subscriptionflow gives flexibility to the user, unlike any other solution I've seen on the market.
Scott N
Great solution for our somewhat complex business model. The support team behind the software were very helpful. They even set up some integrations for us that others weren't offering and…