nasopure

BeWell Health, LLC is the home of Nasopure. Nasopure is a nasal hygiene product subscription provider. It is started by Dr Hana R. Solomon to eliminate the unnecessary use of nasal cleansing and care medicine.

To make nasal hygiene as important as body hygiene, Dr Hanna R. Solomon launched Nasopure. It is a combination of buffered salt and a nasal cleansing solution. Collectively they are offering 7 product boxes with a quarterly subscription. They wanted a system that automatically records subscriptions, generates invoices against every subscriber after every three months and collects payments.

A Health Care Organization

11-50 Employees

Located in Columbia MO

OnHold Customer Success Journey

The Challenges

To offer 7 subscription boxes and serve globally, makes the subscription management, invoice generation, and payment collection from regional and local subscribers difficult. Nasopure contacted SubscriptionFlow to fight the following challenges:

Apart from the challenges mentioned above, they also faced difficulties with regular follow-ups, scheduled email communication, payment reminders, and dunning management.

The Requirements

After meetings and  discussions, Nasopue put forth the following requirements to implement:

To fulfil the requirements asked by Nasopure, SubscriptionFlow provided them with several module customizations including workflow automation, integration of payment gateway, email template customization, invoice automation, etc.

Solutions

The team from A team of experts from OnHold Marketing & Communications contacted the passionate professionals of SubscriptionFlow. Teams from both sides conducted various sessions to provide them with a holistic subscription management solution.

The team from A team of experts from OnHold Marketing & Communications contacted the passionate professionals of SubscriptionFlow. Teams from both sides conducted various sessions to provide them with a holistic subscription management solution.

Admin-Panel

Implementation

To make the system agile for BeWell Health, LLC, in managing the subscription of Nasopure, the SubscriptionFlow team has made the customization and implementations.

The first is the ‘Product’ module. It contains every single detail associated with the subscription box offered by Nasopure. Team Nasopure can make any changes to the existing plans and also view their status.

In addition to the product page and plan management, we also provided them with a customized Hosted-Payment-Page. It includes all essential information related to the Subscription Box to which the subscriber has subscribed, the account information, billing, and shipping address. Since Nasopure is providing their subscription box to the global subscriber, we have integrated the payment gateway ‘Authorize.Net’ and customized the checkout page.

Before SubscriptionFlow implementation, Nasopure was manually managing the invoices, payment collection information, and managing subscribers manually. To reduce the efforts of the Nasopure team, we provided them with a customized ‘Invoice’ module. It allows them to keep track of all active, pending, and failed invoice requests. Using this module, they can manually send reminders and schedule follow-ups.

Looking Forward

Nasopure is a nasal hygiene product offered by BeWell Health, LLC. They are offering 7 variations of subscription boxes to cater to the needs of a wide range of customers. To expand globally and sustain subscribers, they consulted SubscriptionFlow. We implemented a system that targeted subscription management, and payment issues from the grassroots level and assisted them with overall subscription management issues associated with local and international subscribers. So far SubscriptionFlow and Nasopure have maintained good relations. And we look forward to strengthening this relationship.