Boost Customer Retention with Grace Periods
SubscriptionFlow grace periods option lets you offer customers an extended time frame to resolve their payments. Maximize your customer loyalty and minimize involuntary churn.
Extend Subscription Control with Grace Periods
SubscriptionFlow lets you:
- Extend a subscription’s duration beyond the set deadline.
- Give customers the time to pay before their services are suspended.
- Keep the subscription active for an additional amount of time to encourage customers to pay.
- Assess the customer value and responsiveness during the grace period, and manage subscription expirations accordingly.
Maximize Subscription Flexibility
Your business is empowered to:
- Adjust grace periods to your liking without being restricted by the subscription deadline.
- Add days to the grace period if that increases the chances of customers paying.
- End the grace period whenever suitable in case of unresponsive customers.
- Improve billing clarity by making sure that your grace periods do not impact the subscription terms in the invoice.
Make Dunning Management More Efficient
Leveraging grace periods allows to streamline your dunning management:
- Increase the chances of payment recovery by giving customers a buffer, i.e. a grace period.
- Offer customers time to clear their pending payments before leveling-up the dunning process.
- Enable automated reminders to notify customers timely.
- Encourage customers to settle payment issues without cutting off service.
Make Your Billing Customer-Centric with Grace Periods
Worried about damaging customer relationships on the quest to recover payments? SubscriptionFlow’s grace periods solution can make this worry go away.
Upgrade Customer Service via Flexible Grace Periods
SubscriptionFlow lets you enable subscriber-friendly grace periods which gives customers the time they want to resolve their payment problems. It is common for users to have short-term financial restrictions, or payment information update issues. Cutting service outright translates to a lack of empathy for temporary customer concerns. Grace periods let you offer your services uninterrupted, with gentle reminders about the pending payments. By activating grace periods, let your customers know you value them. Boost customer satisfaction and foster a long-term relationship with your subscriber-base.
Level-Up Payment Recovery Strategy
During grace periods, SubscriptionFlow empowers you to escalate your revenue recovery. Soft-launch your smart dunning process by automating payment retries and reminders, while continuing the smooth provision of your services. This ensures that your revenue recovery attempts do not impact your relationship with customers negatively. Through our grace periods solution, keep your cash flow going strong, while effectively reducing churn.
