Unlocking Cybersource Recurring Billing with SubscriptionFlow

Recurring billing is the lifeline of subscription businesses. That is why it has to be conducted in the smoothest way possible, via secure payment gateways. Cybersource is a leading payment gateway trusted by enterprises internationally.

It offers advanced security features such as fraud management, and enables businesses to accept payments worldwide. And now, businesses can use it for recurring billing too.

SubscriptionFlow partners with Cybersource to supercharge automatic recurring payments, so that businesses can give their customers the best subscription billing experience.

In this article, let’s discover the key benefits of the SubscriptionFlow-Cybersource integration.

What is Cybersource?

Cybersource is a renowned payment gateway that processes transactions worldwide. Being a part of the Visa payment network, it enjoys a high level of security and supports global payment acceptance. Cybersource acts as a bridge between customers, businesses and reputed banks to power fast payments.

These are some major features of this payment gateway:

Fraud Detection: The gateway offers more than 260 fraud detectors to prevent fraudulent transactions. It relies on intelligent machine learning to flag suspicious activity in real-time.

Tax Calculation: Cybersource facilitates automatic tax calculation for different regions around the globe. It makes international operations easier by helping businesses stay compliant with local tax authorities.

Web and Mobile Support: Businesses can securely accept payments in their accounts both via web or mobile app.

Multiple Payment Methods: Businesses can accept payments via a range of payment methods. They include credit and debit cards, digital wallets (such as Apple Pay and Amazon Pay), direct debit, and other alternative payment options.

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Customer Identity Verification: The identities of customers are authenticated prior to processing payments. This avoids unauthorized transactions on customer accounts, and only authentic transactions take place.

Why Choose Cybersource for Subscription Payments?

Businesses need payment gateways that protect their customers’ payment information, and scale alongside their payment volume. Cybersource enables both. These are the major solutions offered by this payment gateway that make it a good fit for subscription payments:

• Chargeback Reduction

Chargebacks are payment disputes initiated by customers. Although customers are entitled to file chargebacks, at times this entitlement can be abused. Cybersource identifies suspicious patterns using machine learning, and protects against malicious activity.

This helps prevent unfair chargebacks that lead to revenue leakage, as well as payments initiated by unauthorized users.

• PCI Compliance

Cybersource complies with PCI DSS, and offers proactive customer data security. It also utilizes tokenization to safeguard customers’ billing and shipping details, and payment information. It does this by converting all the sensitive information into tokens.

These tokens cannot be deciphered by third parties, thus minimizing the chances of data breaches.

• Global Payment Support

Internationally operating subscription businesses can leverage the gateway’s global transaction support. They can accept payments whenever, from wherever they want. Cybersource supports payments in more than 190 countries.

It also allows transactions in multiple currencies (more than 50) for customers that prefer paying in their local currency.

• Recurring Billing Support

Cybersource facilitates recurring billing when integrated with subscription billing platforms. It supports processes like automatic recurring payments and dunning management. These processes are essential for keeping revenue consistent.

It also allows businesses to modify their subscriptions. For instance, they can offer grace periods for billing, and trial periods for effective customer onboarding. Businesses can also update many customers’ billing schedules at once to avoid repetitive tasks.

How SubscriptionFlow Enhances Cybersource Recurring Billing

SubscriptionFlow specializes in recurring billing for subscriptions. It integrates with Cybersource to offer customers the smoothest payment experience. Users can now:

1. Choose Cybersource as their payment gateway in SubscriptionFlow.
2. Turn on recurring payments via Cybersource.
3. Set up subscription plans and billing cycles in SubscriptionFlow.
4. Channel incoming payments through Cybersource.

By setting up this integration, users can access:

• Custom Billing Cycles

SubscriptionFlow offers many types of billing cycles, such as monthly, quarterly and yearly. Businesses can choose the billing frequency that suits their subscription offering, and customers the best. They don’t necessarily have to stick to only one type of frequency.

Instead, they can offer multiple subscription plans with unique billing schedules. They can also create custom billing cycles, if the standard ones don’t fit their customers’ needs.

• Advanced Automation

Automation is key for streamlined billing cycles. Manually tracking each customer’s billing date is nothing short of a nightmare. If you have a considerable customer volume, things can get out of hand pretty quickly.

SubscriptionFlow simplifies payments by auto-tracking billing cycles. It also automates the key processes involved in billing. It generates invoices, processes payments, tracks unpaid invoices, carries out dunning, renews subscriptions—all on autopilot.

This not only reduces your administrative burden, but also accelerates your payments, and greatly reduces the margin for billing errors.

• Intelligent Dunning

SubscriptionFlow automates payment retries. This ensures that there are minimum lost payments. It also maintains the integrity of the billing cycles by avoiding long payment delays. Alongside payment retries, the software allows seamless customer communication via email and customer portals.

Businesses can send personalized dunning messages, as they carry a stronger impact. Customers can also be sent links that direct them to the page where they can update their payment method. This makes things more convenient for them, as they don’t have to spend extra time navigating.

• Grace Periods

Cancelling subscription as soon as customer payment fails is unwise. This can increase involuntary churn. Payment failures can occur due to issues that are not in the customer’s notice or memory, such as card expiration or inadequate funds.

SubscriptionFlow enables grace periods for customers so that they get ample time to resolve their payment issues. Businesses can customize grace periods flexibly, and encourage customers to pay faster.

• Automated Billing Adjustment

Customers don’t like being locked into inflexible subscription cycles. That can discourage them from signing up in the first place. Allow customers to easily modify their plans via their customer portals, whenever they feel like.

Make subscription upgrades and downgrades, and especially the cancellation frictionless. SubscriptionFlow adjusts these changes in real-time, and prorates charges accordingly. No need for tedious manual calculations.

Benefits of Setting Up Cybersource Recurring Billing with SubscriptionFlow

• Easy Automation

Businesses only need to select Cybersource for recurring payments one time. SubscriptionFlow takes care of the rest. It follows customers’ billing schedules automatically, generates and sends their invoices. Businesses don’t have to do that manually.

• Reduced Churn

A major reason behind customer churn is payment failures due to card expiration, or insufficient funds. It can also be caused by authorization problems that make customers lose trust in a business. SubscriptionFlow and Cybersource join hands to prevent churn.

This integration equips businesses with smart dunning, and advanced fraud protection, Moreover, customers get notified about their transactions in real-time to enhance transparency.

• Global Growth

Your business’s growth doesn’t have to be limited by geographical boundaries. Cybersource connects businesses with customers in multiple countries, and allows billing in a range of currencies. Thus, payment gateways don’t need to be changed for different countries.

Moreover, Cybersource simplifies tax compliance in different countries. It automates tax calculations, so that businesses can scale with confidence, without worrying about penalties.

Additionally, SubscriptionFlow also supports a variety of payment methods, including alternative payment methods. This enables businesses to acquire customers with diverse preferences.

Ready for automated billing that enjoys top-tier security? Try the Subscription-Cybersource integration today.