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Top Marketing Automation Trends Of 2022

Nov 2nd, 2022

In the past, marketing automation was used primarily to automate repetitive tasks such as email marketing. However, today’s marketing automation platforms are much more powerful and can be used […]

How To Improve Your Net Dollar Retention Rate In SaaS?

Nov 2nd, 2022

In 2022, the global software-as-a-service (SaaS) market is worth USD 157.05 billion, up from USD 85.36 billion in 2019—a Compound Annual Growth Rate (CAGR) of 14 per cent, according to Gartner’s […]

Eye-Catching Customer Retention Statistics For 2025

Nov 1st, 2022

In 2025, customer experience has overtaken price and product as the key brand differentiator, according to CustomerThink. That means companies must start putting their customers first and focusing on […]

Churn Rate Vs Retention Rate: Your Ultimate Guide

Nov 1st, 2022

In SaaS, churn rate and retention rate are often used interchangeably. While they deal with customers leaving your product, there is an essential distinction between them. The churn rate is the […]

How To Boost Customer Retention During Economic Downturns

Oct 28th, 2022

An economic downturn can be hard on businesses and consumers alike. In these challenging times, it’s more important than ever to focus on retaining your existing customers. After all, it costs five […]

Smart Automation Flows To Escalate Customer Retention In SaaS

Oct 27th, 2022

As a SaaS business, you know that customer retention is essential for long-term success. But what are the best ways to keep your customers engaged and coming back for more? One powerful strategy is […]

What Should Your Customer Service Tree Look Like to Weave Both Retention and Growth

Oct 27th, 2022

Consider customer acquisition, engagement, retention, and revenue as KPIs that show the growth of your business. On all the fronts that are mentioned above, you need to outperform so as to increase […]

Your Ultimate Guide To Membership Management For Publishers

Oct 26th, 2022

As a publisher, you know that membership has its benefits. Not only does it help support your publication financially, but it also brings in engaged readers who are interested in your content. But […]

Encouraging Subscription Pauses for Customer Retention

Oct 26th, 2022

If you had a little more time, there would have been a chance to stop the customer from cancelling the subscription. Do you think the same way? If yes, then we have something extremely relevant to […]

How to Come Up with an Ultimate SaaS Pricing Strategy That Can Instantly Increase the Flow of Revenue Stream

Oct 25th, 2022

Pricing your product or service is one of the most important things you’ll do as a SaaS business owner. But it’s also one of the most difficult and taxing tasks. You need to involve sales […]

SaaS Analytics—Gear Up to Unleash the Power of Customer Data

Oct 25th, 2022

As a business owner, you want to do everything possible to ensure your company operates as efficiently and effectively as possible. To do that, you need access to accurate data and analytics. In […]

A Guide to Convergent Billing System

Oct 24th, 2022

Convergent billing is a type of billing where a single bill is issued for multiple services. It is commonly used by utility billing companies, where a customer may receive one bill for their […]