Quote to Cash Vs Order to Cash - What's the Difference?

One of the most critical processes for any business is to get leads and then nurture them accordingly. Also, the importance of lead management becomes two folds in the B2B market. When it comes to leads, the two most important phases include:

Quote to Cash (Q2C) Process
Order to Cash (O2C) Process

Each plays a crucial role in the journey from prospect to revenue. Whether you are a seasoned B2B executive or a new entrant in the market, mastery of these two processes can help you get loyal customers and increase your customer retention rate. It provides valuable insights into the mechanics that drive the path from generating quotes to converting them into tangible cash flow.

Also Read: Optimize Quote Management for Enterprises & Lock Maximum Subscription Business Deals

So, let’s take you to the details of the quote to cash vs order to cash:

What is the Quote to Cash Process?

When you operate in the B2B market, the clients are not outreached like you do in the B2C model. Here, you need to cover the extra mile and outreach clients professionally. First, quotes are generated and sent to the potential leads. However, quote generation is a complicated task. Our subscription management platform offers its users to use prebuilt quote templates and send them over to the targeted customers. In most cases, quotes are not accepted the first time they are sent. So, as a retailer, you need to make changes to these quotes. Our platform—SubscriptionFlow is capable of managing all these phases of the quote-to-cash process automatically.

What is Order to Cash Process?

Coming towards the order to cash process, it involves all phases from order placement to the delivery of services or products. Also, some experts claim that the order to cash process is a subset of the quote to cash process. The efficient fulfilment of the company’s obligations to customers, the maintenance of a healthy cash flow, and the provision of a great customer experience are all ensured by the successful execution of the Order to Cash process.

Quote to Cash and Order to Cash in Collaboration

As has been mentioned that order to cash is considered the subset of quote to cash because the Q2C process involves pretty much everything. These two processes are interconnected and work hand in hand to ensure a smooth transition from generating a quote to collecting cash for the goods or services delivered.

Quote to Cash Setting the Foundation

The sales cycle starts with the Quote to Cash process. A prospective customer seeks an estimate for particular goods or services, or the sales staff proactively sends a proposal to a prospect, and that is when it all begins. Sales representatives finalize quotes during the QTC phase based on the needs of the customer, taking into account elements including pricing, discounts, terms, and delivery alternatives. In order to comprehend their demands, respond to their questions, negotiate conditions, and eventually clinch the transaction, this process necessitates close relationships with clients.

SubscriptionFlow helps users lay this very foundation to affirm.

Handing Off to Order to Cash (OTC)

When the quote is accepted by the client, the Order to Cash process starts. This accepted quote is then communicated with relevant people in the team so that billing, invoicing, and payment processing can be started. This handoff is crucial as it sets the foundation for the Order to Cash process to proceed with the actual delivery of goods or services.

OTC to Ensure Fulfillment and Payment Collection

From order fulfilment to payment collection, the Order to Cash process takes over from the QTC phase. Order processing, inventory management, shipping, invoicing, payment processing, and accounts receivable management are just a few of the departments and tasks involved. Internal teams work together to guarantee accurate and timely delivery of the goods or services and accurate billing of the clients.

Feedback Loop and Customer Relationship

The most important thing in keeping these two processes (Q2C and OTC) in collaboration is customer satisfaction. Targeting customers with professional quotes, getting their responses, making amendments to the quote, and resending it to potential clients is a form of customer care or working on customer feedback. Also, any feedback received from customers during the OTC process is shared with the sales team to strengthen customer relationships and improve future quoting and sales efforts.

Impacts on the Business

For any business, it is crucial to facilitate customers in a way that they would like to come again. However, in the SaaS B2B market where businesses are already working on the subscription business model, it is even more important to pay attention to customer hunt and onboarding. So, platforms like ours offer retailers in the B2B subscription business market to manage their QTC and OTC processes from automated platforms.

Also Read: Deliver Accurate, Detailed & Consistent Quotes to Seal More Deals

Manage Quote to Cash and Order to Cash side by side ensures that you get loyal customers. Not only that but also improve your customer retention rate. It also optimizes cash flow management by ensuring timely and accurate invoicing and payment collection, which contributes to the financial health and stability of the company.

Hopefully, we have resolved your confusion regarding Order to Cash vs Quote to Cash. A streamlined sales cycle and overall business success depend on the Quote to Cash and Order to Cash processes working well together. The interdependence of these processes highlights how crucial it is for the teams in charge of sales, operations, finance, and customer support to effectively communicate and coordinate in order to meet customer needs and maximise the company’s income creation.

So, here we are to automate both QTC and OTC processes for you. Contact us now and schedule a demo.